RUBBER ON THE RUN return and exchange policy:
Each order is custom made when placed. Unless any part of your purchase is damaged in shipping (which will be replaced at our cost including shipping) a store credit will be issued for any returned item, good for one full year on any item sold on our website. Return shipping costs on any undamaged item will be at the customer's expense, and must arrive to us undamaged to receive a full store credit.
We'll gladly answer any questions on how to make, install or care for your rubber purchase. We're available for advice or help during normal business hours.
If you are trying to find the status of your order, we cannot give a specific shipping date until the actual item(s) are being made. When an order is received, it is placed on the work list. There are many variables that determine how orders are filled: how many orders are ahead of a new order, the item to be made- aframes and dogwalks with slats take about twice as long, the same as anything on panels.
Rubber on the Run!
70 S. Squirrel Rd. Unit G
Auburn Hills MI 48326 USA
RUBBER ON THE RUN!